FAQ & Site Info
All items are in stock in our San Diego, CA warehouse. All orders will ship directly from our warehouse within 1 business day. ** Please note, on large items a phone # is required. If this is shipping to a commercial location, we will need the business name also, and any specific delivery hours. After you place your order, a member of our sales team will email / call to go over any details.
No, we stock and ship the items directly from our San Diego area warehouse. We do NOT use any drop-shippers. This reduces the chance of any delays, and reduces errors. We do not use any middle-men in the buying or selling process.
We ship everything 100% insured, at NO additional cost to the buyer. If anything arrives damaged, we can either replace it free of charge to the customer or help out with a fix/parts over the phone. Please just send the issue, picture of any damage, and contact number via email and we will assist to firstname.lastname@example.org We can discount an order also if the buyer is willing to keep it with minor damage. We will work with the customer to ensure satisfaction on each order.
All items we ship will come new in box with a full warranty, unless specifically outlined in the listing. (If it doesn't say anything in the listing, it will be 100% new) The warranty length will depend on the item and is for parts only. We do accept returns for a product refund. A 20% restocking fee does apply (if used/opened), and actual shipping cost is non refundable.